Returns & Refunds

Return / Refund / Exchange Policy

We, at Fitness Equipment of Eugene stand behind all of the products we sell. We are proud of our reputation as the industry leader in after-sale customer service. Our customer-service professionals are always happy to deal directly with manufacturers on your behalf to help resolve any question about warranty coverage. All new products purchased through fitnessequipmenteugene.com include a 30 Day Return Guarantee. The product must be returned in the original packaging and are subject to a 20% restocking fee plus shipping charges.

Restocking Fee

We, at Fitness Equipment of Eugene stand behind all of the products we sell.

We are proud of our reputation as an industry leader in after-sale customer service. Our customer-service professionals are always happy to deal directly with manufacturers on your behalf to help resolve any question about warranty coverage.

All new products purchased through fitnessequipmenteugene.com include a 30 Day Return Guarantee. The product must be returned in the original packaging and are subject to a 20% restocking fee.

Cancellations

Orders may be canceled without penalty up until the time they are packaged for shipment. Special Order Sales are final and therefore cannot be cancelled once ordered. Please email us at sales@fitnessequipmenteugene.com to cancel your order.

Completed shipments (shipments that have left our or the manufacturer’s warehouse) that are canceled are subject to a 20% restocking fee in addition to the cost to ship the order both ways. All cancellations must be requested in writing.

Please note that there may be certain orders that we are unable to accept and we must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include but are not limited to: Insufficient availability, inaccuracies or errors in product or pricing information, product not available for sale outside dealer’s territory due to manufacturer restrictions, or problems identified by our credit and fraud avoidance personnel. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the full amount of the charge.

Break-In Issues

On very rare occasions, a product will require service adjustments upon receipt of the product or during the initial month(s) of ownership during the “break-in” period. Fitness Equipment of Eugene agrees to provide in-home service per the factory warranty to rectify any such service issues on all products that include a manufacturer’s in-home labor warranty. If parts are required, Fitness Equipment of Eugene will ship replacement parts to customer FREE of charge.

Charge-Backs

Customers that file a chargeback with their credit card company have in essence file a dispute and therefore started a process which can be lengthy, so you will need to be patient. It typically takes 30 days for the merchant processor to process the chargeback and it may take your credit card company up to 75 days to resolve a chargeback and come to a final decision.

For an expedited return process, it is much quicker to have Fitness Equipment of Eugene process the refund. This process normally takes 24-28 hours from the time we have confirmation that the products have arrived at our return center in like-new condition.